Our new Try Before You Buy service!
It is very important to us that you can confidently find the perfect products for you when shopping with us online.
Now, you can try our products before you buy, completely risk-free!
How it Works
- Add to Cart: Use the Try Before You Buy button when adding items to your cart.
- Checkout & Payment Hold: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
- Try at Home: We’ll send you a sample size together with the full-size product you’ve selected. This means you can try out the sample to ensure you’re completely happy with the product before opening and using the full-size item. You have 7 days to try your free samples once your order arrives.
- Complete Order: We'll send access to your Customer Portal where you can follow the steps to finalise your order. You'll only be charged for the items you decide to keep.
Returns
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Return Guidelines:
- Returns must be posted within 3 days of completing the order.
FAQ
How does the authorisation process work?
When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.